When Momart contacted us on a recent Friday afternoon, having been let down by their usual Bluefoam supplier for a time-critical delivery for a job starting on the Monday, we were not only able to say yes, we have the product you want in stock, but also yes, we can get this to you guaranteed on Saturday. However, when we then considered the implications of the delivery failing if we entrusted it to a parcel carrier, our MD took the decision to run it in to Momart himself on the Saturday in his car. Unusually good service? Of course! That’s just what we usually do.